Last updated: 02.25.2025

Effective Date: December 1, 2022

Privacy Policy

Introduction

Welcome to MyCoPilot. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services

Information We Collect

We collect information to provide and improve our services, ensure user safety, and comply with legal obligations. The types of information we collect include:

  • Personal Information: Name, address, email, phone number, profile picture, and payment information
  • Ride Information: Trip details such as date, time, pickup and drop-off locations, route, distance, and fare
  • Device Information: IP address, browser type, device typeoperating system, and unique device identifiers
  • Usage Information: Interactions with our app, preferences, and settings.
  • Location Data: Real-time geographic location from your device, with your consent
  • Communications: Messages and calls between users and drivers facilitated through our platform.

How We Use Your Information

We use the collected information to:

  • Provide Services: Facilitate ride bookings, navigation, and payments.
  • Enhance User Experience: Personalize content, features, and recommendations.
  • Ensure Safety: Verify identities, conduct background checks, and monitor activities to prevent fraud.
  • Communicate: Send updates, notifications, and respond to inquiries.
  • Legal Compliance: Meet legal obligations and respond to regulatory authorities.

Sharing Your Information

We may share your information with:

  • Drivers and Passengers: To facilitate rides, we share necessary details between drivers and passengers.
  • Service Providers: Third-party vendors assisting with payment processing, data analysis, and communications.
  • Legal Authorities: When required by law or to protect our rights and users' safety.

Data Security

We implement robust security measures to protect your data, including encryption, access controls, and regular security assessments.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Choices and Rights

You have the right to:

  • Access and Update: Review and edit your personal information.
  • Delete: Request deletion of your data, subject to legal constraints.
  • Opt-Out: Choose not to receive promotional communications.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated through our app or website.

Business Transfers

In the event of a sale, acquisition, or transfer of MyCoPilot’s assets, whether voluntary or involuntary, customer information under MyCoPilot’s control may be included as part of the transferred assets.

Contact MyCoPilot

For any inquiries or concerns, you can contact us via email at support@mycopilot.ca, or by mail at:

MyCoPilot

2359 Drummond Court, Kamloops, V1S 1T8, BC.